Sheepdog Protective Services

Post Orders

  • I. GENERAL EXPECTATIONS

    • Report for duty on time and in uniform, equipped with your ID, duty gear, and a fully charged communication device.

    • Remain vigilant, courteous, and professional at all times. Customer service and safety are equally important.

    • No sleeping, personal phone use (except in emergencies), or unauthorized visitors while on duty.

    • Observe and Report: Do not intervene physically unless safety is at risk. Use de-escalation techniques and notify appropriate parties.

    II. SHIFT DUTIES

    • Conduct a pre-shift walkthrough of the site, noting any unusual activity, hazards, or maintenance issues.

    • Monitor all CCTV cameras using the Avigilon system.

      • Username: Security

      • Password: security991guard

    • Perform regular patrols of designated areas (interior/exterior).

    • Maintain a Daily Activity Log (electronic or paper as instructed).

    • Monitor employee and visitor traffic through controlled access points.

    III. SYSTEM ACCESS CREDENTIALS

    • Workstation Computer Login:

      • Username: vms

      • Password: vms2022

    IV. VISITOR MANAGEMENT & ESCORT POLICY

    Follow the Crate & Barrel Visitor Process:

    1. All visitors must:

      • Provide full name, company, purpose of visit, and contact info.

      • Sign in/out in the Visitor Logbook.

      • Present valid ID. If the visitor is a government agency representative, credentials must be verified.

    2. Issue a temporary visitor badge and ensure it is worn visibly.

    3. Family members and customers may use the restroom but:

      • Must be escorted at all times.

      • Are not permitted past the yellow railing without:

        • A security vest, and

        • A visitor badge.

    4. All visitors must remain in the lobby until their host arrives and escorts them.

    5. Leadership must accompany visitors at all times—officers are not to escort beyond authorized limits.

    6. If media is observed on or near property, immediately notify the Leader on Duty and report details.

    V. INTERACTION WITH GOVERNMENT AGENCIES

    • Notify the Location Leader or HR Business Partner immediately.

    • Do not answer questions or act as a company representative.

    • Do not release any documents, records, or commentary.

    VI. INCIDENT RESPONSE

    • In case of a fight, emergency, or disturbance:

      • Stay calm and do not engage physically unless absolutely necessary.

      • Call 911 if required.

      • Notify the Site Supervisor or Crate & Barrel Leader on Duty.

      • Complete an Incident Report and submit it to Sheepdog management within 2 hours.

    VII. EQUIPMENT & REPORTING

    • Body camera (if issued) must be worn and functioning.

    • Ensure radios are operational at start of shift.

    • Log any maintenance needs or damage to equipment immediately.

    VIII. DRESS CODE

    • Approved Sheepdog Protective Services uniform.

    • Safety vest must be worn when outside or escorting visitors.

    • Maintain a clean, professional appearance at all times.

    IX. END OF SHIFT

    • Conduct a final patrol and secure all entry points.

    • Log out of systems properly.

    • Document any unresolved issues for the incoming officer.

    • Submit all reports electronically.

  • Post Orders: Dive Bar
    Location: 117 Government Ave, Hickory, NC 28602
    Effective Date: June 17, 2025
    Prepared by: Sheepdog Protective Services Operations Division

    I. OBJECTIVE

    Maintain a safe and secure environment through high-visibility deterrence, proactive observation, and timely support of Dive Bar staff. Respond appropriately to disturbances or threats using professional judgment and de-escalation techniques.

    II. SHIFT RESPONSIBILITIES

    🔹 Front Door Coverage

    Timeframe: Start of shift until 2:30 AM

    • Maintain a high-visibility presence at the front entrance.

    • Monitor patron entry and exit for intoxicated, aggressive, or banned individuals.

    • Politely redirect or refuse entry if a situation appears volatile.

    • Do not abandon the post unless directed by Dive Bar staff.

    🔹 Interior Requests

    • Do not enter the venue unless explicitly requested by staff.

    • When entering, remain professional and focused.

    • Use verbal de-escalation techniques before considering any further response.

    • Record any interior interaction in your end-of-shift report.

    🔹 Rear Lot Coverage

    Timeframe: 2:30 AM to 3:00 AM (or until all employees leave)

    • Transition to the rear parking lot to deter loitering, theft, or altercations.

    • Ensure all staff exit safely before leaving the post.

    • Remain on site until released by the manager on duty.

    III. GENERAL PROTOCOLS

    • Stay alert and minimize distractions; phone use is for official communication only.

    • Do not fraternize with patrons or staff.

    • Wear proper uniform with ID visible.

    • No food, drink, or smoking while visible at post.

    IV. INCIDENT REPORTING

    • Report any fights, medical issues, or suspicious behavior to the on-site manager immediately.

    • Complete a Sheepdog Incident Report and submit it before the end of your shift.

    • If a serious incident occurs, contact law enforcement or EMS as needed and then notify your supervisor.

    V. KEY CONTACTS

    ContactNumberDive Bar ManagerKevin – 214.208.5210Main Bar Line828.855.0846Hickory Police911 or 828.328.5551Fire/EMS911 or 828.464.3112

  • I. GENERAL DUTIES

    • Arrive on time, in proper uniform (shirt tucked in, outerwear must be Sheepdog or site-approved).

    • Maintain professional appearance and demeanor.

    • No personal visitors, sleeping, or non-authorized phone usage.

    • Observe and Report: De-escalate and report issues; do not engage unless life or safety is at risk.

    II. CONTACT NUMBERS

    • Security Cell Phone: 828-612-8722

    • Guardhouse Landline: 828-833-6004

    • Supervisor On-Call: 828-382-8320

    • Emergency Contact (Board Members):

      • Gail McQuilkin – 305-794-6645

      • Ned Hickel – 305-799-6080

    III. TECHNOLOGY & ACCESS

    • Key Box Code: 7377, then press bottom right button

    • Wi-Fi Password: Sheepdog1

    • Laptop Password: 7377

    • Use the Door King system to manage gate operations and resident access.

    • Use Guardtek/GuardTour for reporting, property patrols, and visitor management.

    IV. PHONES – DAILY CHECK

    • Each morning, call the security cell from the landline and vice versa to ensure:

      • Both phones can make/receive calls

      • Voicemail boxes are functional

    • Promptly return any missed calls or voicemails on either line.

    • Report any phone issues immediately to your supervisor.

    V. ACCESS CONTROL

    • Entrance Gates:

      • Right gate: Gate 1

      • Left gate (next to guardhouse): Gate 2

    • Property Owners:

      • Must use remote or keypad (code not to be shared).

      • If owner lacks a sticker/device, verify identity before allowing access.

    • Guests:

      • Must be logged in with name, dates, and property owner.

      • Issue guest pass and map if needed.

      • Call owner to confirm visit unless pre-authorized.

    • Renters:

      • Info will be provided by the board in advance.

      • Prepare visitor pass with arrival/departure dates.

    • Vendors/Contractors:

      • Must present ID, be logged in, and issued 30-day pass if applicable.

      • No unverified convoy entries. Log everyone separately.

    • Prospective Buyers:

      • Must be accompanied by a verified real estate agent.

    VI. PATROLS & INSPECTIONS

    • Conduct two full property patrols daily (morning & evening).

      • Log using Guardtek “tours” module.

      • Include all roads and lakeside areas.

      • Carry the cell phone.

      • Post sign on guardhouse if out.

    • Clubhouse Check:

      • Ensure doors are locked, lights off, restrooms and kitchen clear.

      • Document and report any damage or issues to Gail McQuilkin.

    • Morning Vehicle Check:

      • Use the mobile form to log patrol vehicle condition.

    VII. PACKAGE & MAIL HANDLING

    • Mailboxes:

      • USPS has full access.

      • Accept oversized packages not requiring signature.

      • Log and notify homeowners by call or text.

      • Obtain signature upon pickup.

    • Deliveries:

      • Accept from FedEx/UPS (if vehicle is marked).

      • Log all deliveries and notify recipient.

    VIII. GATE OPERATIONS – DOOR KING

    • Refer to system guide in the laptop:

      • Relay 0: Exit Gate

      • Relay 1: Owner Gate

      • Relay 2: Visitor Gate

    • Open/close using Active/Hold or Inactive/Rls as appropriate.

    • Add residents/remotes using proper naming and TR# formatting.

    IX. WEATHER & EMERGENCIES

    • In case of snow, leave gates open until roads are cleared.

    • Report power issues or battery alarms to Ned Hickel.

    • 911 calls: Stay at post and contact owner if alarm triggered.

    • Log any public safety agency contact per protocol.

    X. APPEARANCE & HOUSEKEEPING

    • Maintain a clean and professional workspace in the guardhouse.

    • Sweep entrance, check for trash, and secure outdoor containers.

    • Do not park vehicles in front or rear of the guardhouse. Use designated shed area.

  • Post Orders: Intercrew
    Location: 1811 1st Ave SW, Hickory, NC 28602
    Effective Date: 2025
    Prepared by: Sheepdog Protective Services Operations Division

    I. POST TYPE

    • Interior Security Coverage

    • Unarmed or Armed, as designated per shift

    II. OBJECTIVE

    Ensure the safety and comfort of guests and staff through:

    • High-visibility deterrence inside the venue

    • Conflict prevention and de-escalation

    • Immediate reporting of unsafe or unlawful behavior

    III. ENTRY CONTROL & ID VERIFICATION

    • While door staff handles IDs, security may be asked to assist.

    • If verifying:

      • All patrons must be 21+ years old

      • Acceptable IDs: State-issued driver’s license, passport, military ID

    • Deny entry if:

      • ID is fake or expired

      • Patron is extremely intoxicated

      • Patron is aggressive or non-compliant

    IV. INTERIOR COVERAGE & PATRON SAFETY

    Remain present and circulate throughout:

    • Bar areas

    • Lounges

    • Corridors or restricted zones

    Be alert for:

    • Over-intoxicated guests

    • Disputes or escalating arguments

    • Unauthorized access

    • Theft, drug use, or signs of concealed weapons

    Use verbal de-escalation as your primary response method.

    Document and report all incidents to:

    • On-site management

    • Sheepdog Protective Services chain of command

    V. HANDLING INTOXICATED OR UNRULY PATRONS

    If a patron appears intoxicated:

    • Notify bar staff to stop serving

    • Monitor their behavior discreetly

    • Escort out if necessary—calmly, respectfully, without force

    If aggressive:

    • Attempt de-escalation

    • If necessary, remove them professionally

    • If they resist or become violent:

      • Call law enforcement

      • Protect yourself using only reasonable force

      • Complete a full incident report

    VI. CROWD CONTROL & INCIDENT RESPONSE

    If a disturbance or fight occurs:

    • Separate involved parties immediately

    • Escort aggressors out when safe to do so

    • Call 911 if:

      • Physical violence escalates

      • A weapon is observed

      • Anyone is injured

    Prevent:

    • Blocked exits or emergency pathways

    • Clusters in high-traffic zones

    VII. CONTACT INFORMATION

    ContactNumberVenue828.302.1100Law Enforcement911

  • Points of Contacts

    Roaming Guard 2100-0500

    Required Uniform

    All guards are required to be fully uniformed in the following clothing articles. Anything more or less is a violation of company policy.

    Uniform Piece Required

    • Sheepdog Protective Services gray polo ☑

    • Khaki BDU pants ☑

    • Black boots or approved black shoes ☑

    • Black belt ☑

    • Sheepdog Protective Services guard badge (optional)

    • Black Jacket (Permit to weather conditions) ☑

    • Sheepdog black toboggan with Security embroidered (permit to

    • weather) ☑

    Guard Responsibilities

    Clocking In and Out

    Please ensure that you clock in and out on site in the Tracktik app, as it is your responsibility.

    Remember, this is how your paycheck will be calculated.

    Tracktik Information

    Please follow the Tracktik procedures by logging in

    1. At the beginning of your shift, address any issues that occurred prior to your arrival. Ensure that these issues are recorded in Tracktik and provide video or photographic evidence whenever possible.

    2. Record entry of all emergency vehicles onto the property.

    3. Log all property patrols and checkpoints by scanning each checkpoint and update your daily activity report with any findings. Record any abnormal or unusual activities in Tracktik. If you come across any maintenance issues, please take pictures and document them in Tracktik.

    General Duties and Responsibilities

    1. Maintain a visible and professional presence to discourage criminal activity.

    2. Conduct patrols of the assigned area to identify and prevent security breaches.

    3. Provide exceptional customer service by assisting visitors, employees, and clients when necessary.

    4. Accurately document all incidents, observations, and activities in a detailed manner.

    5. Contact Asheville PD for any issues that you cannot handle. Ensure you document the incident.

    Checkpoints

    1 st Floor – Lower Parking Lot (Located outside the rear entrance to the bakery)

    1 st Floor – Laundry Hall (Located at the end of the laundry hall)

    2 nd Floor – Employees Area (Located to the left inside the employees only area)

    2 nd Floor – Guest Hall (Located at the end of the guest hall on the left)

    3 rd Floor – Guest Hall (Located in guest hallway on the right)

    3 rd Floor – Golden Hour (Located left off the elevators and left into the restroom area)

    4 th Floor – Lobby (Located to the right of the restrooms)

    4 th Floor – Guest Rooms (Located at the end of the guest hall on the left)

    5 th Floor – Located outside the elevator

    6 th Floor – Roof Electrical Door (Located left off the elevators and outside the electrical room)

    6 th Floor – Kitchen Door (Located to the right off the elevator)

  • Location Info

    Corporate Campus - 1712 8th St Dr SE, Hickory, NC
    Highland Complex - 1506 Highland Ave NE, Hickory, NC

    Hours: 9:00 PM - 5:00 AM, 7 days/week

    Officer Type: Unarmed Guard (Taser/Baton allowed if certified)

    Gate Access
    All officers must enter through the front gate only, as it is the only entrance equipped with a badge reader (located on the island beyond the gate). Both the front and rear gates swing inward toward the building when opening. When exiting, do not pull past the white painted lines on the asphalt. These lines activate the gate sensors; pulling past them may result in the gate striking the vehicle. Wait for the gate to open fully before proceeding.

    General Duties
    Remain alert, professional, and on-site for the entire shift, excluding the vehicle patrol transit.

    • Adhere to all SPS uniform and appearance standards

    • Maintain proper conduct and radio/phone etiquette at all times.

    • Use TrackTik for all patrols, incident reporting, and shift logs.

    Patrol Duties
    A Corporate Campus (1712 8th St Dr SE)

    • Patrol Type: On foot

    • Interior Patrols: Conduct one full interior patrol at the beginning and one at the end of the shift.

    • Exterior Patrols: Walk the perimeter, checking doors and access points every 30 minutes.

    • Hazard Awareness: Monitor for unsecured doors, hazards, unauthorized persons, or facility issues

    • Checkpoints: Use TrackTik to complete all scheduled checkpoints. Notes and photos required if abnormalities are found

    B. Highland Complex (1506 Highland Ave NE

    • Patrol Type: Vehicle-based

    • Frequency: Complete 2 full patrols per shift at varying times to avoid predictability.

    • Purpose: Show presence, provide deterrence, report any suspicious activity or vehicles.

    • No stops or door checks unless otherwise directed

    • Log these patrols with CPS verified entries in TrackTik.

    Reporting
    Log all shift activity, patrols, and observations in the TrackTik Daily Report.

    • Submit Incident Reports via TrackTik for any:

    • Suspicious persons or vehicles

    • Alarm activation

    • Vandalism, trespassing, or safety hazards

    • Medical emergencies or injuries

    • Client has access to all TrackTik entries via their portal, ensure accuracy and professionalism in documentation.

      Emergency Procedures

    • Medical/Fire: Call 911 immediately

    • Police/LEO Support: Contact Hickory Police Department at 828-328-5551.

    • Internal Escalation: Contact Sheepdog On-Duty Supervisor at 828-382-8320

    • Complete an incident report after any emergency situation and notify supervision without delay

    Site Rules & Restrictions

    • Weapons Policy: No firearms permitted. Taser and baton may be carried if certified

    • PPE: Bullet-resistant vests are permitted but not required

    • Breaks: Guards must remain on site for the full shift. Restroom and food breaks must be taken on premises

    • Professional Conduct: No sleeping, phone games, or loitering. No visitors or unauthorized persons allowed on post.

    • Technology Monitoring: GPS tracking is active via the site issued device. Client will review coverage patterns via portal daily.

    Checkpoints

    There are 20 checkpoints located on the site.

    • 1 checkpoint at the carwash - minimum scan of every 2 hours.

    • 1 interior checkpoint - scan during interior tour (beginning and end of shift)

    • 18 exterior checkpoints on building doors. - minimum scan of once per hour

  • OVERVIEW
    All security staff must wear an approved Sheepdog Protective Services uniform and maintain a professional appearance at all times.

    Security staff assigned to the parking post will be issued the Overnight Parking Bag containing:

    • Day passes
    • Annual passes
    • Cash
    • Trail maps
    • iPad

    Upon arrival, the officer must verify the contents of the bag and initial the designated verification sheet. Security staff at the parking post are the first point of contact for visitors. An exceptional and efficient guest experience is essential.

    FACILITY ENTRY PROTOCOL

    Anyone entering the facility must meet at least one of the following conditions:

    1. Pay $12 for parking (cash or card)
    2. Be listed on the daily parking list (available on the iPad via Microsoft Teams)
    3. Present an active Annual or Staff parking pass
    4. Present appropriate, pre-approved documentation allowing entry
    5. Be confirmed by department leadership if not on the list

    • Media access requires approval by the Retail Manager or Director of Operations.
    • Deliveries are not accepted after hours. Do not allow delivery drivers to park on site overnight.

    SHIFT PROCEDURES @ US National Whitewater Center

    Early Morning / Early Evening (Arrival – Gate Closure Time)
    • Lay out cones per the yellow line markings to keep the lane nearest the booth open.
    • Guard must park in the designated area at the end of Whitewater Center Pkwy.
    • Collect $12 per vehicle unless an Annual Pass is shown or the vehicle is listed.
    • Acceptable payment: Cash or Card.

    Gate Closure Times • Sunday–Wednesday: 10:00 PM – 5:00 AM • Thursday–Saturday: 12:00 AM – 5:00 AM

    During this period:
    • No vehicle access is permitted.
    • No pedestrian access is permitted until 4:00 AM.
    • Pedestrian access from 4:00 AM onward is allowed for trail use or mountain biking.
    • No vehicle access until 5:00 AM.

    EMERGENCY CONTACTS
    • In the event of an emergency, immediately call 911.
    • If emergency alarms sound at the lift stations (North Lot), or after a 911 call, contact the Sheepdog Supervisor On-Call at 828-382-8320. The on-duty supervisor will make all necessary additional notifications.

    • Log all issues in the Overnight Binder and report via TrackTik

    PATROLS

    The roaming officer will conduct routine patrols, with special attention to the following locations for locked doors and compromised locks:
    • Outfitters
    • Conference Center
    • Food & Beverage doors
    • Trail Center Bikes
    • Loading Dock
    • River Center

    Any issues must be reported via TrackTik as an incident report or checkpoint note.

    MOULTRIE CAMERA ACTIVATIONS

    • Log into the Moultrie app at the start of each shift; confirm notifications are active.
    • Respond to motion alerts immediately by investigating the location.
    • If trespassing is detected, contact CMPD without delay and complete an incident report.
    • Complete a Moultrie Activation Report for each alert, including:- Date/time of activation- Activation location- Observations- Disposition (false alarm, confirmed incident, etc.)
    • Submit all reports before the end of the shift.

    REPORTING

    • All incident and checkpoint notes must be entered into TrackTik.
    • Log routine shift notes in the Daily Activity Report.
    • Ensure documentation is professional, accurate, and timely.