Sheepdog Protective Services

Post Orders

  • Points of Contacts

    Roaming Guard 2100-0500

    Required Uniform

    All guards are required to be fully uniformed in the following clothing articles. Anything more or less is a violation of company policy.

    Uniform Piece Required

    • Sheepdog Protective Services gray polo ☑

    • Khaki BDU pants ☑

    • Black boots or approved black shoes ☑

    • Black belt ☑

    • Sheepdog Protective Services guard badge (optional)

    • Black Jacket (Permit to weather conditions) ☑

    • Sheepdog black toboggan with Security embroidered (permit to

    • weather) ☑

    Guard Responsibilities

    Clocking In and Out

    Please ensure that you clock in and out on site in the Tracktik app, as it is your responsibility.

    Remember, this is how your paycheck will be calculated.

    Tracktik Information

    Please follow the Tracktik procedures by logging in

    1. At the beginning of your shift, address any issues that occurred prior to your arrival. Ensure that these issues are recorded in Tracktik and provide video or photographic evidence whenever possible.

    2. Record entry of all emergency vehicles onto the property.

    3. Log all property patrols and checkpoints by scanning each checkpoint and update your daily activity report with any findings. Record any abnormal or unusual activities in Tracktik. If you come across any maintenance issues, please take pictures and document them in Tracktik.

    General Duties and Responsibilities

    1. Maintain a visible and professional presence to discourage criminal activity.

    2. Conduct patrols of the assigned area to identify and prevent security breaches.

    3. Provide exceptional customer service by assisting visitors, employees, and clients when necessary.

    4. Accurately document all incidents, observations, and activities in a detailed manner.

    5. Contact Asheville PD for any issues that you cannot handle. Ensure you document the incident.

    Checkpoints

    1 st Floor – Lower Parking Lot (Located outside the rear entrance to the bakery)

    1 st Floor – Laundry Hall (Located at the end of the laundry hall)

    2 nd Floor – Employees Area (Located to the left inside the employees only area)

    2 nd Floor – Guest Hall (Located at the end of the guest hall on the left)

    3 rd Floor – Guest Hall (Located in guest hallway on the right)

    3 rd Floor – Golden Hour (Located left off the elevators and left into the restroom area)

    4 th Floor – Lobby (Located to the right of the restrooms)

    4 th Floor – Guest Rooms (Located at the end of the guest hall on the left)

    5 th Floor – Located outside the elevator

    6 th Floor – Roof Electrical Door (Located left off the elevators and outside the electrical room)

    6 th Floor – Kitchen Door (Located to the right off the elevator)

  • Location Info

    Corporate Campus - 1712 8th St Dr SE, Hickory, NC
    Highland Complex - 1506 Highland Ave NE, Hickory, NC

    Hours: 9:00 PM - 5:00 AM, 7 days/week

    Officer Type: Unarmed Guard (Taser/Baton allowed if certified)

    Gate Access
    All officers must enter through the front gate only, as it is the only entrance equipped with a badge reader (located on the island beyond the gate). Both the front and rear gates swing inward toward the building when opening. When exiting, do not pull past the white painted lines on the asphalt. These lines activate the gate sensors; pulling past them may result in the gate striking the vehicle. Wait for the gate to open fully before proceeding.

    General Duties
    Remain alert, professional, and on-site for the entire shift, excluding the vehicle patrol transit.

    • Adhere to all SPS uniform and appearance standards

    • Maintain proper conduct and radio/phone etiquette at all times.

    • Use TrackTik for all patrols, incident reporting, and shift logs.

    Patrol Duties
    A Corporate Campus (1712 8th St Dr SE)

    • Patrol Type: On foot

    • Interior Patrols: Conduct one full interior patrol at the beginning and one at the end of the shift.

    • Exterior Patrols: Walk the perimeter, checking doors and access points every 30 minutes.

    • Hazard Awareness: Monitor for unsecured doors, hazards, unauthorized persons, or facility issues

    • Checkpoints: Use TrackTik to complete all scheduled checkpoints. Notes and photos required if abnormalities are found

    B. Highland Complex (1506 Highland Ave NE

    • Patrol Type: Vehicle-based

    • Frequency: Complete 2 full patrols per shift at varying times to avoid predictability.

    • Purpose: Show presence, provide deterrence, report any suspicious activity or vehicles.

    • No stops or door checks unless otherwise directed

    • Log these patrols with CPS verified entries in TrackTik.

    Reporting
    Log all shift activity, patrols, and observations in the TrackTik Daily Report.

    • Submit Incident Reports via TrackTik for any:

    • Suspicious persons or vehicles

    • Alarm activation

    • Vandalism, trespassing, or safety hazards

    • Medical emergencies or injuries

    • Client has access to all TrackTik entries via their portal, ensure accuracy and professionalism in documentation.

      Emergency Procedures

    • Medical/Fire: Call 911 immediately

    • Police/LEO Support: Contact Hickory Police Department at 828-328-5551.

    • Internal Escalation: Contact Sheepdog On-Duty Supervisor at 828-382-8320

    • Complete an incident report after any emergency situation and notify supervision without delay

    Site Rules & Restrictions

    • Weapons Policy: No firearms permitted. Taser and baton may be carried if certified

    • PPE: Bullet-resistant vests are permitted but not required

    • Breaks: Guards must remain on site for the full shift. Restroom and food breaks must be taken on premises

    • Professional Conduct: No sleeping, phone games, or loitering. No visitors or unauthorized persons allowed on post.

    • Technology Monitoring: GPS tracking is active via the site issued device. Client will review coverage patterns via portal daily.

    Checkpoints

    There are 20 checkpoints located on the site.

    • 1 checkpoint at the carwash - minimum scan of every 2 hours.

    • 1 interior checkpoint - scan during interior tour (beginning and end of shift)

    • 18 exterior checkpoints on building doors. - minimum scan of once per hour

  • OVERVIEW
    All security staff must wear an approved Sheepdog Protective Services uniform and maintain a professional appearance at all times.

    Security staff assigned to the parking post will be issued the Overnight Parking Bag containing:

    • Day passes
    • Annual passes
    • Cash
    • Trail maps
    • iPad

    Upon arrival, the officer must verify the contents of the bag and initial the designated verification sheet. Security staff at the parking post are the first point of contact for visitors. An exceptional and efficient guest experience is essential.

    FACILITY ENTRY PROTOCOL

    Anyone entering the facility must meet at least one of the following conditions:

    1. Pay $12 for parking (cash or card)
    2. Be listed on the daily parking list (available on the iPad via Microsoft Teams)
    3. Present an active Annual or Staff parking pass
    4. Present appropriate, pre-approved documentation allowing entry
    5. Be confirmed by department leadership if not on the list

    • Media access requires approval by the Retail Manager or Director of Operations.
    • Deliveries are not accepted after hours. Do not allow delivery drivers to park on site overnight.

    SHIFT PROCEDURES @ US National Whitewater Center

    Early Morning / Early Evening (Arrival – Gate Closure Time)
    • Lay out cones per the yellow line markings to keep the lane nearest the booth open.
    • Guard must park in the designated area at the end of Whitewater Center Pkwy.
    • Collect $12 per vehicle unless an Annual Pass is shown or the vehicle is listed.
    • Acceptable payment: Cash or Card.

    Gate Closure Times • Sunday–Wednesday: 10:00 PM – 5:00 AM • Thursday–Saturday: 12:00 AM – 5:00 AM

    During this period:
    • No vehicle access is permitted.
    • No pedestrian access is permitted until 4:00 AM.
    • Pedestrian access from 4:00 AM onward is allowed for trail use or mountain biking.
    • No vehicle access until 5:00 AM.

    EMERGENCY CONTACTS
    • In the event of an emergency, immediately call 911.
    • If emergency alarms sound at the lift stations (North Lot), or after a 911 call, contact the Sheepdog Supervisor On-Call at 828-382-8320. The on-duty supervisor will make all necessary additional notifications.

    • Log all issues in the Overnight Binder and report via TrackTik

    PATROLS

    The roaming officer will conduct routine patrols, with special attention to the following locations for locked doors and compromised locks:
    • Outfitters
    • Conference Center
    • Food & Beverage doors
    • Trail Center Bikes
    • Loading Dock
    • River Center

    Any issues must be reported via TrackTik as an incident report or checkpoint note.

    MOULTRIE CAMERA ACTIVATIONS

    • Log into the Moultrie app at the start of each shift; confirm notifications are active.
    • Respond to motion alerts immediately by investigating the location.
    • If trespassing is detected, contact CMPD without delay and complete an incident report.
    • Complete a Moultrie Activation Report for each alert, including:- Date/time of activation- Activation location- Observations- Disposition (false alarm, confirmed incident, etc.)
    • Submit all reports before the end of the shift.

    REPORTING

    • All incident and checkpoint notes must be entered into TrackTik.
    • Log routine shift notes in the Daily Activity Report.
    • Ensure documentation is professional, accurate, and timely.