Sheepdog Protective Services
Post Orders
-
Post Orders: Dive Bar
Location: 117 Government Ave, Hickory, NC 28602
Effective Date: June 17, 2025
Prepared by: Sheepdog Protective Services Operations DivisionI. OBJECTIVE
Maintain a safe and secure environment through high-visibility deterrence, proactive observation, and timely support of Dive Bar staff. Respond appropriately to disturbances or threats using professional judgment and de-escalation techniques.
II. SHIFT RESPONSIBILITIES
🔹 Front Door Coverage
Timeframe: Start of shift until 2:30 AM
Maintain a high-visibility presence at the front entrance.
Monitor patron entry and exit for intoxicated, aggressive, or banned individuals.
Politely redirect or refuse entry if a situation appears volatile.
Do not abandon the post unless directed by Dive Bar staff.
🔹 Interior Requests
Do not enter the venue unless explicitly requested by staff.
When entering, remain professional and focused.
Use verbal de-escalation techniques before considering any further response.
Record any interior interaction in your end-of-shift report.
🔹 Rear Lot Coverage
Timeframe: 2:30 AM to 3:00 AM (or until all employees leave)
Transition to the rear parking lot to deter loitering, theft, or altercations.
Ensure all staff exit safely before leaving the post.
Remain on site until released by the manager on duty.
III. GENERAL PROTOCOLS
Stay alert and minimize distractions; phone use is for official communication only.
Do not fraternize with patrons or staff.
Wear proper uniform with ID visible.
No food, drink, or smoking while visible at post.
IV. INCIDENT REPORTING
Report any fights, medical issues, or suspicious behavior to the on-site manager immediately.
Complete a Sheepdog Incident Report and submit it before the end of your shift.
If a serious incident occurs, contact law enforcement or EMS as needed and then notify your supervisor.
V. KEY CONTACTS
ContactNumberDive Bar ManagerKevin – 214.208.5210Main Bar Line828.855.0846Hickory Police911 or 828.328.5551Fire/EMS911 or 828.464.3112
-
I. GENERAL DUTIES
Arrive on time, in proper uniform (shirt tucked in, outerwear must be Sheepdog or site-approved).
Maintain professional appearance and demeanor.
No personal visitors, sleeping, or non-authorized phone usage.
Observe and Report: De-escalate and report issues; do not engage unless life or safety is at risk.
II. CONTACT NUMBERS
Security Cell Phone: 828-612-8722
Guardhouse Landline: 828-833-6004
Supervisor On-Call: 828-382-8320
Emergency Contact (Board Members):
Gail McQuilkin – 305-794-6645
Ned Hickel – 305-799-6080
III. TECHNOLOGY & ACCESS
Key Box Code: 7377, then press bottom right button
Wi-Fi Password: Sheepdog1
Laptop Password: 7377
Use the Door King system to manage gate operations and resident access.
Use Tracktik for reporting, property patrols, and visitor management.
IV. PHONES – DAILY CHECK
Each morning, call the security cell from the landline and vice versa to ensure:
Both phones can make/receive calls
Voicemail boxes are functional
Promptly return any missed calls or voicemails on either line.
Report any phone issues immediately to your supervisor.
V. ACCESS CONTROL
Entrance Gates:
Right gate: Gate 1
Left gate (next to guardhouse): Gate 2
Property Owners:
Must use remote or keypad (code not to be shared).
If owner lacks a sticker/device, verify identity before allowing access.
Guests:
Must be logged in with name, dates, and property owner.
Issue guest pass and map if needed.
Call owner to confirm visit unless pre-authorized.
Renters:
Info will be provided by the board in advance.
Prepare visitor pass with arrival/departure dates.
Vendors/Contractors:
Must present ID, be logged in, and issued 30-day pass if applicable.
No unverified convoy entries. Log everyone separately.
Prospective Buyers:
Must be accompanied by a verified real estate agent.
VI. PATROLS & INSPECTIONS
Conduct one full property patrol daily (evening).
Log using Tracktik “tours” module.
Include all roads and lakeside areas.
Carry the cell phone.
Post sign on guardhouse if out.
Clubhouse Check:
Ensure doors are locked, lights off, restrooms and kitchen clear.
Document and report any damage or issues to Gail McQuilkin.
Morning Vehicle Check:
Use the mobile form to log patrol vehicle condition.
VII. PACKAGE & MAIL HANDLING
Mailboxes:
USPS has full access.
Accept oversized packages not requiring signature.
Log and notify homeowners Parcel Tracker app.
Deliveries:
Accept from FedEx/UPS (if vehicle is marked).
Log all deliveries and notify recipient.
VIII. GATE OPERATIONS – DOOR KING
Refer to system guide in the laptop:
Relay 0: Exit Gate
Relay 1: Owner Gate
Relay 2: Visitor Gate
Open/close using Active/Hold or Inactive/Rls as appropriate.
Add residents/remotes using proper naming and TR# formatting.
IX. WEATHER & EMERGENCIES
In case of snow, leave gates open until roads are cleared.
Report power issues or battery alarms to Ned Hickel.
911 calls: Stay at post and contact owner if alarm triggered.
Log any public safety agency contact per protocol.
X. APPEARANCE & HOUSEKEEPING
Maintain a clean and professional workspace in the guardhouse.
Sweep entrance, check for trash, and secure outdoor containers.
Do not park vehicles in front or rear of the guardhouse. Use designated shed area.
-
Hickory Fairgrounds
Post Orders: Hickory Fairgrounds Flea Market
Location: Hickory Fairgrounds, Hickory, NC
Effective Date: May 19, 2026
Prepared by: Sheepdog Protective Services Operations DivisionI. OBJECTIVE
Provide a safe and orderly environment during flea market operations through traffic control, access enforcement, and visible security presence. Maintain control of vehicle access points, assist vendors and staff, and deter disruptive or unauthorized activity.
II. SHIFT RESPONSIBILITIES
🔹 Entrance Gate Coverage
Security personnel will primarily remain stationed at the flea market entrance gate.
Only approved vendor vehicles are permitted through the gate unless otherwise directed by event staff or management.
Politely stop and verify vehicles attempting to enter restricted areas.
If unsure whether a vehicle is authorized, contact flea market staff or management for clarification before granting access.
Maintain a professional and courteous demeanor with vendors, guests, and staff.
🔹 Traffic Control Assistance
Assist with vehicle and pedestrian traffic flow as requested by event staff or management.
Help direct vendor vehicles to appropriate unloading or parking areas.
Monitor for unsafe driving, blocked lanes, or pedestrian hazards.
Remain alert for congestion issues and communicate concerns promptly.
🔹 General Security Duties
Maintain a visible security presence throughout the event area while prioritizing gate coverage.
Observe for suspicious activity, theft, disturbances, trespassing, or unsafe conditions.
Respond professionally to minor issues and notify management or law enforcement if needed.
Do not leave the gate area for extended periods unless specifically directed or responding to an urgent situation.
III. GENERAL PROTOCOLS
Wear approved uniform with visible identification at all times.
Remain professional and courteous with the public.
Stay alert and minimize distractions while on duty.
Phone usage is limited to official business purposes only.
No smoking, vaping, or fraternizing while actively on post.
Use verbal de-escalation techniques whenever possible.
IV. INCIDENT REPORTING
Document any significant incidents occurring during the shift, including:
Vehicle access issues
Traffic accidents or near misses
Disturbances or altercations
Theft or suspicious activity
Trespassing incidents
Law enforcement response
Notify a supervisor immediately for any serious issue or emergency.
Complete all required incident reports before the end of shift.
V. KEY CONTACTS
Contact : Number
Sheepdog Supervisor Line : 828-382-8320
Newton Police Department : 828-465-7430
Fire / EMS : 911 -
Hickory Fairgrounds
Post Orders: Hickory Fairgrounds Special Events
Location: Hickory Fairgrounds, Hickory, NC
Effective Date: May 19, 2026
Prepared by: Sheepdog Protective Services Operations DivisionI. OBJECTIVE
Provide a safe and secure environment for guests, staff, vendors, and property during special events hosted at the Hickory Fairgrounds. Maintain a high-visibility presence, deter disruptive behavior, protect restricted areas, and assist event staff as needed while utilizing professionalism and de-escalation techniques.
II. SHIFT RESPONSIBILITIES
🔹 General Security Coverage
Security personnel may patrol both inside and outside the event building as needed.
Maintain visibility throughout the event and monitor for disturbances, suspicious activity, fights, intoxicated individuals, vandalism, or unsafe behavior.
Remain alert and proactive throughout the duration of the event.
Assist event organizers with maintaining order and addressing issues involving guests or unauthorized activity.
🔹 Restricted Area Enforcement
Guests are not permitted on the baseball field unless specifically authorized by event organizers.
Monitor the field area and surrounding grounds for unauthorized access.
Politely direct guests back toward the designated event area if they wander outside approved spaces.
Use verbal commands and professional presence before escalating any issue.
🔹 Handling Disruptive Individuals
If an individual is causing a disturbance or violating event rules:
Give a professional verbal warning and attempt de-escalation.
If the behavior continues, advise the individual they must leave the property.
If the individual refuses to leave or becomes combative, contact Newton Police Department immediately.
Avoid unnecessary physical confrontation whenever possible.
Document all significant disturbances or removals in an incident report.
🔹 Event Shutdown Authority
If conditions become unsafe, uncontrollable, or present a significant liability concern, Sheepdog management has the authority to shut down the event.
Examples may include:
Large fights or multiple disturbances
Overcrowding
Widespread intoxication or disorderly conduct
Threats involving weapons
Inability to maintain reasonable control of the venue
If officers believe an event is becoming unmanageable:
Contact the Sheepdog Supervisor Line immediately.
Provide a clear summary of the situation.
Await further instructions from management.
Do not independently announce or shut down an event without management direction unless immediate emergency action is necessary for life safety.
III. GENERAL PROTOCOLS
Wear approved uniform with visible identification at all times.
Maintain professionalism and impartiality throughout the event.
Do not consume alcohol or fraternize with guests.
Phone usage should remain limited to official business purposes.
Stay mobile and visible unless assigned to a fixed post.
Use verbal de-escalation techniques whenever possible.
IV. INCIDENT REPORTING
All significant incidents must be documented before the end of shift.
Examples include:
Physical altercations
Patron removals
Trespassing onto restricted areas
Medical emergencies
Law enforcement response
Property damage
Threats or suspicious activity
Notify a supervisor immediately for any serious incident.
V. KEY CONTACTS
ContactNumberSheepdog Supervisor Line828-382-8320Newton Police Department828-465-7430Fire / EMS911
-
Client: Hickory Gardens
Location: 1790 3rd Ave NE, Hickory, NC
Shift: 9:00 PM – 5:00 AM
Assignment: Temporary Overnight Unarmed Security OfficerMission
Provide a highly visible security presence to maintain a safe and peaceful environment for residents during overnight hours. Focus on proactive patrols, de-escalation of disturbances, protection of common areas, and timely notification of law enforcement when necessary.
General Duties
The Security Officer shall:
Maintain a professional, courteous, and impartial demeanor at all times.
Conduct continuous foot patrols throughout the property.
Maintain a visible presence to deter disruptive behavior and criminal activity.
Protect the safety and comfort of residents, visitors, and staff.
Email/slack any needed reports to Admin.
Immediately report emergencies to 911 and notify the on-call supervisor.
Patrol Responsibilities
The officer shall continuously patrol:
Interior Common Areas
Pay particular attention to:
Main lobby
Hallways
Elevators
Laundry room
TV room
Resident lounge
Stairwells
Building entrances and exits
Look for:
Disturbances
Suspicious persons
Property damage
Unauthorized guests
Loitering
Safety hazards
Water leaks
Fire hazards
Unsecured doors
Exterior Patrols
Conduct periodic exterior patrols during the shift, including:
Parking areas
Building perimeter
Gazebo/smoking area
Sidewalks
Exterior doors
Observe for:
Suspicious vehicles
Individuals loitering
Trespassing
Property damage
Lighting issues
Resident Interaction
Security officers are expected to:
Treat every resident respectfully.
Avoid arguments.
Remain calm during confrontations.
Use verbal de-escalation whenever possible.
Never use profanity or threaten residents.
Security officers are not property management and shall not:
Evict residents
Interpret lease agreements
Promise management action
Handle maintenance requests beyond reporting them
Known Problem Resident
Resident: Julie Morgan
Unit: #218Management has advised that this resident has a history of creating disturbances during overnight hours, primarily in common areas.
The officer shall:
Increase patrol frequency around areas where disturbances commonly occur.
Monitor behavior objectively.
Do not single out or harass the resident.
Respond only to observed behavior or resident complaints.
Document all interactions factually.
If behavior becomes disruptive:
Attempt calm verbal de-escalation.
Request voluntary compliance.
If behavior continues, becomes threatening, or violates the law, contact the Hickory Police Department.
Notify the Sheepdog supervisor after law enforcement has been contacted.
Law Enforcement Response
Call 911 immediately for:
Assaults
Threats of violence
Fighting
Criminal activity
Trespassing after police direction
Medical emergencies
Fires
Any situation beyond the officer's authority
Officers shall cooperate fully with responding law enforcement.
Smoking Area
The designated smoking area is the gazebo.
Observe for:
Disorderly conduct
Loud gatherings
Alcohol or illegal drug use
Property damage
If individuals refuse to comply with reasonable requests or create disturbances, notify law enforcement.
Incident Reporting
Complete a TrackTik report for:
Disturbances
Police responses
Suspicious activity
Resident complaints
Property damage
Safety hazards
Medical incidents
Fire alarms
Significant resident interactions
Reports should be objective, detailed, and free of personal opinions.
Officer Expectations
During the shift:
Remain awake and alert.
No sleeping.
No personal visitors.
No headphones or earbuds.
No excessive cellphone use.
Wear the approved Sheepdog uniform.
Maintain a professional appearance.
Remain actively patrolling unless handling an incident.
Use of Force
This is an unarmed assignment.
The officer's role is to:
Observe
Deter
Report
De-escalate
Notify law enforcement when necessary
Physical intervention should be limited to lawful self-defense or defense of another person from imminent harm, consistent with company policy and applicable law.
Primary Objective
The success of this assignment is measured by maintaining a visible security presence, reducing disturbances in common areas, documenting incidents accurately, and ensuring residents feel safe throughout the overnight hours.
-
Post Orders: Intercrew
Location: 1811 1st Ave SW, Hickory, NC 28602
Effective Date: 2025
Prepared by: Sheepdog Protective Services Operations DivisionI. POST TYPE
Interior Security Coverage
Unarmed or Armed, as designated per shift
II. OBJECTIVE
Ensure the safety and comfort of guests and staff through:
High-visibility deterrence inside the venue
Conflict prevention and de-escalation
Immediate reporting of unsafe or unlawful behavior
III. ENTRY CONTROL & ID VERIFICATION
While door staff handles IDs, security may be asked to assist.
If verifying:
All patrons must be 21+ years old
Acceptable IDs: State-issued driver’s license, passport, military ID
Deny entry if:
ID is fake or expired
Patron is extremely intoxicated
Patron is aggressive or non-compliant
IV. INTERIOR COVERAGE & PATRON SAFETY
Remain present and circulate throughout:
Bar areas
Lounges
Corridors or restricted zones
Be alert for:
Over-intoxicated guests
Disputes or escalating arguments
Unauthorized access
Theft, drug use, or signs of concealed weapons
Use verbal de-escalation as your primary response method.
Document and report all incidents to:
On-site management
Sheepdog Protective Services chain of command
V. HANDLING INTOXICATED OR UNRULY PATRONS
If a patron appears intoxicated:
Notify bar staff to stop serving
Monitor their behavior discreetly
Escort out if necessary—calmly, respectfully, without force
If aggressive:
Attempt de-escalation
If necessary, remove them professionally
If they resist or become violent:
Call law enforcement
Protect yourself using only reasonable force
Complete a full incident report
VI. CROWD CONTROL & INCIDENT RESPONSE
If a disturbance or fight occurs:
Separate involved parties immediately
Escort aggressors out when safe to do so
Call 911 if:
Physical violence escalates
A weapon is observed
Anyone is injured
Prevent:
Blocked exits or emergency pathways
Clusters in high-traffic zones
VII. CONTACT INFORMATION
ContactNumberVenue828.302.1100Law Enforcement911
-
Sheepdog Protective Services
POST ORDERS
Location: McLeod Centers for Wellbeing
Address: 222 Morganton Blvd SW, Lenoir, NC 28645
Post Type: Unarmed Security Officer
Client Contact: Stacey Heavner – (828) 610-2740Shift Overview
Security personnel assigned to this location are expected to maintain a professional presence at all times, acting as a visible deterrent to ensure a safe and welcoming environment for staff and clients.
Primary Duties
Maintain a visible presence in the front lobby near the check-in area.
Periodically conduct walkthroughs of:
Hallway areas
Parking lot (exterior visual checks only)
Discourage loitering in or around the premises.
Check in with the front desk at the start of each shift and obtain the site phone.
Phone must remain with the officer at all times during the shift.
Ensure the front door is locked once all patients have left for the day.
Check out with the Program Manager (or designated supervisor) before leaving shift.
Return the site phone to its designated charging station at the front desk before departure.
Complete a DAR at the end of your shift.
Conduct & Protocols
This is an unarmed post. No weapons of any kind are permitted on the premises.
Officers must remain on-site for the entire shift unless otherwise directed by Sheepdog administration.
Officers must maintain professional demeanor and clear communication with McLeod staff and clients.
De-escalation is the first step in all conflict situations.
Do not physically remove anyone from the property unless explicitly directed by staff.
If staff determine someone needs to leave and the individual refuses:
Notify Lenoir Police Department at (828) 757-2100
Call 911 for emergencies.
Additional Notes
Officers are expected to follow Sheepdog Protective Services’ standards for appearance, conduct, and reporting.
Any incidents, unusual behavior, or client concerns must be documented and reported via standard reporting procedures in Tracktik.
The waiting room is for clients. Please do not sit in the waiting room.
-
Olde Hickory Tap Room
Post Orders: Olde Hickory Tap Room
Location: 222 Union Square NW, Hickory, NC 28601
Effective Date: May 19, 2026
Prepared by: Sheepdog Protective Services Operations DivisionI. OBJECTIVE
Maintain a safe and secure environment for patrons and staff through high-visibility deterrence, professional conduct, proactive observation, and controlled access enforcement. Support Tap Room staff while utilizing de-escalation techniques and sound judgment when addressing disturbances or policy violations.
II. SHIFT RESPONSIBILITIES
🔹 Front Door Coverage
Security personnel will remain positioned outside the main entrance unless otherwise directed by management.
Maintain a visible security presence at all times.
Monitor patron entry and exit for intoxicated, aggressive, disorderly, or previously banned individuals.
Primary responsibility after 10:00 PM is checking identification for all patrons entering the establishment.
After 10:00 PM, all patrons entering must be 21 years of age or older.
Check in with the manager on duty immediately upon arrival.
Remain on post until approximately 12:30 AM unless released early by management.
🔹 Identification Verification Procedures
Remain alert for altered, fake, expired, or invalid identification.
North Carolina IDs issued in 2024 or later are laser engraved, rigid in feel, and contain embossed/debossed lettering and patterns.
Older North Carolina IDs contain infrared security markings and ghost portrait verification features visible under IR light.
If an ID appears fraudulent:
Politely refuse entry
Return the ID unless directed otherwise by law enforcement
Notify management of the issue
Document the incident in the shift report if necessary
🔹 Enforcement Actions
If a patron becomes disruptive or needs to be removed:
Politely ask the individual to leave the property.
If they refuse, advise them law enforcement will be contacted.
If refusal continues or behavior escalates, contact Hickory Police Department.
Use verbal de-escalation whenever possible.
Physical intervention should only occur when legally justified and necessary for safety.
Notify a supervisor after any significant incident.
III. GENERAL PROTOCOLS
Maintain a professional appearance with approved uniform and visible identification.
Remain alert and minimize distractions while on duty.
Phone usage is limited to official business purposes only.
Do not fraternize with patrons or consume alcohol while on duty.
No smoking, vaping, food, or drink consumption while actively visible at post.
Treat all patrons respectfully and professionally regardless of circumstances.
IV. INCIDENT REPORTING
Immediately notify management of any fights, disturbances, medical issues, threats, or suspicious activity.
Complete a Sheepdog Incident Report before the end of the shift for any notable incident, refusal of entry, removal, or law enforcement response.
If law enforcement or EMS is requested, notify your supervisor as soon as practical.
V. KEY CONTACTS
ContactNumberChris – Manager828-217-2843Hickory Police Department911 or 828-328-5551Fire / EMS911
-
**Sheepdog Protective Services
Weekend On-Call Coverage Policy**
1. Purpose
Sheepdog Protective Services maintains high operational readiness across all posts, including nights and weekends. To ensure reliable coverage during call-outs and unexpected vacancies, the Weekend On-Call Program provides a structured, voluntary system for officers to remain available for activation on Friday and Saturday nights.
This program ensures client continuity, protects contracts, and strengthens Sheepdog’s ability to respond rapidly to staffing gaps.
2. Overview of the On-Call Program
The Weekend On-Call Program is voluntary.
Officers may sign up for an on-call slot in TrackTik the same way they would claim an open shift.
On-call officers must remain available and able to respond if activated for any Friday or Saturday overnight shift.
On-call coverage applies to all Sheepdog posts, including Hickory, Asheville, Charlotte, and surrounding areas.
3. On-Call Stipend
Officers assigned to an on-call slot will receive a $20 On-Call Stipend for that designated night.
This stipend is paid whether or not the officer is activated, as long as the officer meets all on-call expectations.
The stipend compensates the officer for:
Remaining available
Keeping their phone on and charged
Staying within a reasonable response distance
Being fit for duty (sober, rested, and able to report if needed)
4. Activation and Compensation
If an on-call officer is activated:
They will receive their regular hourly rate for the duration of the shift worked.
They will still receive the $20 On-Call Stipend.
Activation may occur for any Sheepdog post requiring emergency coverage.
5. Expectations While On-Call
Officers who sign up for an on-call slot are expected to:
Be reachable by phone, text, or TrackTik communication
Respond promptly when contacted
Be prepared to report for duty within a reasonable time frame
Remain fit for duty
Stay within a practical driving radius
Keep their uniform and gear ready for immediate response
6. Failure to Respond or Refusal to Work
Accountability is essential to maintaining reliable coverage. Officers who sign up for on-call agree to accept the responsibility that comes with voluntary availability.
The following applies:
1. No Response / Unreachable
If the officer does not answer or respond to contact attempts when activated:
The $20 On-Call Stipend will not be paid.
Attendance points will be applied (typically 3 points for a short-notice refusal; final value at supervisor discretion).
The officer may be temporarily or permanently removed from future on-call opportunities.
2. Refusal to Take the Shift
If the officer answers but refuses the shift without a legitimate emergency:
The $20 On-Call Stipend will not be paid.
Attendance points will apply.
Future on-call eligibility may be suspended.
3. Abuse of On-Call System
Repeated failures, refusals, or patterns of unavailability may result in disciplinary action, including removal from preferred posts or reduction of scheduling priority.
7. Activation Priority
If a shift becomes available:
The assigned on-call officer is the first person contacted.
If they do not respond quickly or are unavailable, the shift may be offered to others.
8. How to Sign Up
On-call slots will appear in TrackTik labeled “WEEKEND ON-CALL”.
Officers may claim on-call slots voluntarily, on a first-come, first-served basis.
Once claimed, the officer is responsible for meeting all expectations for that night.
9. Program Coverage
The Weekend On-Call Program applies to:
• Friday nights: 1800–0600
• Saturday nights: 1800–0600These are historically the highest-risk periods for unscheduled absences.
10. Cancellation
Officers who sign up for on-call coverage are expected to fulfill that responsibility.
Cancelling an on-call slot should only occur for legitimate emergencies and must be approved by a supervisor. Unsanctioned cancellations may result in loss of on-call privileges.11. Review and Adjustments
Sheepdog Protective Services may adjust stipend amounts, activation procedures, or program structure based on operational needs, client expectations, and company resources.
Summary
The Weekend On-Call Program ensures reliable emergency staffing coverage while offering a predictable stipend to officers who volunteer. Officers who fail to respond or refuse activation will not receive the stipend and may face attendance points or loss of on-call privileges.
This system supports consistent client service, strengthens Sheepdog’s operational readiness, and protects key contracts.
-
On-Site Contacts:
Mayson James – Venue Management
Jessica Lynch – Venue Management
1. Purpose
Sheepdog Protective Services (SPS) provides security services to Pine Event Venue. Our primary responsibility is to protect Pine, enforce Pine’s rules and regulations, and manage incidents as directed by venue management.
2. Chain of Command
SPS officers on duty report directly to Pine management staff (Mayson or Jessica) for venue-specific direction.
SPS officers remain under Sheepdog Protective Services’ supervision and may consult their SPS supervisor if clarification is needed or if requests fall outside standard responsibilities.
Pine is our client. Pine’s clients (event hosts, patrons, vendors) are not our clients.
3. Scope of Duties
Rule Enforcement: Enforce Pine’s rules and regulations fairly, consistently, and with professionalism.
Incident Management: Respond to disturbances, conflicts, or unsafe behavior in a calm and controlled manner. Notify Pine management immediately of any significant incidents.
Client Requests:
If Pine’s client (event host) makes a reasonable request that falls within our security scope and does not interfere with protecting Pine, officers may comply.
If the request is inappropriate, outlandish, or outside SPS responsibilities, consult Pine management and/or the SPS supervisor before proceeding.
4. Alcohol Policy
Patrons are not permitted to leave Pine property with alcohol.
If observed:
Politely remind them of the policy, as well as an open container violation.
Advise they must either dispose of the drink in a trash receptacle or finish it inside before leaving.
Document repeated refusals or confrontations and notify Pine management immediately.
5. General Conduct & Procedures
Maintain a professional, approachable presence at all times.
Document all incidents in SPS reporting system per standard procedures.
If law enforcement or EMS is required, notify Pine management and SPS supervisor immediately.
Do not engage in activities outside your assigned duties (e.g., event setup, bartending, guest services) unless specifically approved by Pine management and an SPS supervisor.
Follow SPS company policies at all times, including body-worn cameras for armed officers and incident reporting protocols.
6. Emergency Response
In any emergency, prioritize life safety, protection of venue property, and communication with Pine management.
Call 911 when appropriate and notify SPS supervisor.
Provide initial control of the scene until relieved by law enforcement, fire, or EMS.
7. Final Notes
Always show respect to Pine staff, their clients, and patrons.
Remember: Our job is to protect Pine and support their events by ensuring safety, security, and compliance.
-
Points of Contacts
Supervisor Line: (828) 382-8320
Operations Manager: Katherine Culbreth
Phone: (828)-820-5852
Director of Operations: Jon Acord
Phone: (828)-579-3936
Chief of Police: Robert Reusch
Phone: (828)-579-2386
Roaming Guard 2100-0500
Required Uniform
All guards are required to be fully uniformed in the following clothing articles. Anything more or less is a violation of company policy.
Uniform Piece Required
Sheepdog Protective Services gray polo ☑
Khaki BDU pants ☑
Black boots or approved black shoes ☑
Black belt ☑
Sheepdog Protective Services guard badge (optional)
Black Jacket (Permit to weather conditions) ☑
Sheepdog black toboggan with Security embroidered (permit to
weather) ☑
Guard Responsibilities
Clocking In and Out
Please ensure that you clock in and out on site in the Tracktik app, as it is your responsibility.
Remember, this is how your paycheck will be calculated.
Tracktik Information
Please follow the Tracktik procedures by logging in
1. At the beginning of your shift, address any issues that occurred prior to your arrival. Ensure that these issues are recorded in Tracktik and provide video or photographic evidence whenever possible.
2. Record entry of all emergency vehicles onto the property.
3. Log all property patrols and checkpoints by scanning each checkpoint and update your daily activity report with any findings. Record any abnormal or unusual activities in Tracktik. If you come across any maintenance issues, please take pictures and document them in Tracktik.
General Duties and Responsibilities
1. Maintain a visible and professional presence to discourage criminal activity.
2. Conduct patrols of the assigned area to identify and prevent security breaches.
3. Provide exceptional customer service by assisting visitors, employees, and clients when necessary.
4. Accurately document all incidents, observations, and activities in a detailed manner.
5. Contact Asheville PD for any issues that you cannot handle. Ensure you document the incident.
Checkpoints
1 st Floor – Lower Parking Lot (Located outside the rear entrance to the bakery)
1 st Floor – Laundry Hall (Located at the end of the laundry hall)
2 nd Floor – Employees Area (Located to the left inside the employees only area)
2 nd Floor – Guest Hall (Located at the end of the guest hall on the left)
3 rd Floor – Guest Hall (Located in guest hallway on the right)
3 rd Floor – Golden Hour (Located left off the elevators and left into the restroom area)
4 th Floor – Lobby (Located to the right of the restrooms)
4 th Floor – Guest Rooms (Located at the end of the guest hall on the left)
5 th Floor – Located outside the elevator
6 th Floor – Roof Electrical Door (Located left off the elevators and outside the electrical room)
6 th Floor – Kitchen Door (Located to the right off the elevator)
-
Client: Shurtape Technologies, LLC
Security Provider: Sheepdog Protective Services (SPS)Locations:
Corporate Campus: 1712 8th St Dr SE, Hickory, NC
Highland Complex: 1506 Highland Ave NE, Hickory, NC
Hours of Coverage: 4:00 PM – 8:00 AM, 7 days/week
Officer Type: Unarmed Guard (Taser/Baton allowed if certified)Gate Access & Entry Procedures
All officers must enter through the front gate only, which has a badge reader (located on the island beyond the gate).
Gate Movement: Both gates swing inward toward the building.
Exiting: Do not pull past the white painted lines on the asphalt—doing so may activate the gate and cause it to strike your vehicle.
Wait for the gate to fully open before proceeding.
General Duties
Remain alert, professional, and on-site for the entire shift (excluding authorized vehicle patrol transit).
Adhere to all SPS uniform and appearance standards.
Maintain proper radio and phone etiquette at all times.
Use TrackTik for:
All patrol tracking
Checkpoint scanning
Incident reports
Daily shift logs
Shift-Specific Instructions
4:00 PM – Midnight Shift
Upon arrival:
Retrieve vehicle keys from the front desk.
Perform a vehicle checkoff in TrackTik before beginning patrol duties.
From arrival until approximately 6:00 PM (or earlier if staff have departed):
Show visible presence in multiple areas around the property, rotating between:
Front entrance
Side parking lot nearest Enterprise
Rear employee parking lot
No checkpoints required during this time.
Around 6:00 PM:
Perform a full interior check of the Corporate Campus building.
6:00 PM – Midnight:
Resume standard checkpoint patrols as outlined in “Checkpoint Summary” below.
End of shift:
Return vehicle keys to the front desk.
Midnight – 8:00 AM Shift
Upon arrival:
Retrieve vehicle keys from the front desk.
Perform a vehicle checkoff in TrackTik before beginning patrol duties.
Midnight – Approximately 7:00 AM:
Complete all standard checkpoints as outlined in “Checkpoint Summary.”
7:00 AM – End of Shift:
Maintain a roving presence around the building (similar to the 4–6 PM roving pattern).
No checkpoint scans required during this final roving period.
End of shift:
Return vehicle keys to the front desk.
Patrol Duties
Corporate Campus – 1712 8th St Dr SE
Patrol Type: Foot patrol
Interior Patrols:
One full interior patrol at approximately 6:00 PM.
One full interior patrol before 7:00 AM.
Scan the interior checkpoint during each interior patrol.
Exterior Patrols:
Walk the perimeter and check all doors and access points every hour.
Scan all 18 exterior door checkpoints each time.
Check the car wash checkpoint at least once every 2 hours.
Monitor for unsecured doors, safety hazards, unauthorized persons, or facility issues.
Document and report all abnormalities with notes and photos in TrackTik.
Highland Complex – 1506 Highland Ave NE
Patrol Type: Vehicle patrol
Duties:
Complete 1 vehicle patrol per shift at varying times to avoid predictability.
Patrols are for visibility, deterrence, and situational awareness.
Scan the 16 fixed checkpoints and 1 GPS checkpoint across all four buildings at least once per shift.
Log each patrol in TrackTik using the Checkpoints → Tour function.
Reporting Requirements
Complete a TrackTik Daily Report at the end of each shift, detailing all activities, observations, and completed patrols.
Submit a TrackTik Incident Report for any:
Suspicious persons or vehicles
Alarm activations
Vandalism, trespassing, or safety concerns
Medical incidents or injuries
Ensure reports are professional, accurate, and complete.
Client has live access to all reports via their portal.
Emergency Procedures
Medical or Fire Emergencies: Call 911 immediately.
Law Enforcement: Contact Hickory Police Department at 828-328-5551.
SPS Internal Escalation: Contact On-Duty Supervisor at 828-382-8320.
File an incident report and notify supervision immediately after any emergency.
Site Rules & Restrictions
Weapons: No firearms permitted. Taser and baton may be carried only if SPS-certified.
PPE: Bullet-resistant vests optional but allowed.
Breaks: All breaks (restroom and food) must be taken on-site.
Professional Conduct:
No sleeping, loitering, or playing games on mobile devices.
No visitors or unauthorized persons allowed on post.
Technology Monitoring
GPS tracking is active via issued site device.
Client may review patrol patterns daily through the portal.
Checkpoint Summary
Corporate Campus:
Interior: 1 checkpoint (scan during each interior patrol – 6 PM and 7 AM)
Exterior: 18 door checkpoints (scan each once per hour)
Car Wash: 1 checkpoint (minimum scan every 2 hours)
Total: 20 checkpoints
Highland Complex:
Fixed: 16 checkpoints
GPS: 1 roaming checkpoint
Frequency: All must be scanned once per shift
🔐 Employee Access & Authorization Policy
Authorized Employee Presence
Shurtape employees who are in possession of a valid Shurtape-issued ID badge are authorized to be on site at any time of day or night, regardless of normal business hours.
This includes:
Early arrival
Late departure
Overnight work
Weekend access
Holiday access
If an individual presents a valid Shurtape ID badge, they are considered authorized unless there is clear evidence otherwise.
Officer Expectations When Encountering Employees After Hours
When encountering someone on site outside of typical business hours:
✅ Officers Shall:
Remain professional and non-confrontational.
Visually verify the Shurtape ID badge.
Use a courteous tone.
Example:
“Good evening. Just conducting routine patrol. I see you’ve got your badge — have a safe night.”
🚫 Officers Shall NOT:
Demand explanations from properly badged employees.
Impose time limits.
Instruct authorized employees to leave.
Block vehicles or physically restrict movement.
Escalate without cause.
If an employee badges through the gate or building access point, they are authorized to be present.
🚨 Suspicious Persons / Vehicle Handling Clarification
Before initiating contact:
Determine whether the individual has a visible Shurtape ID.
Confirm whether they badged in through controlled access.
Remember: Presence after hours alone does not equal suspicion.
If the person does not have a visible badge and appears out of place:
Make professional contact.
Ask if they have business on site.
If unauthorized, politely direct them to leave.
Do not box in vehicles.
Do not physically prevent departure.
If you are instructing someone to leave, you must allow them the ability to leave.
If an employee ever expresses concern about how they were approached, notify supervision immediately.
Professional Reminder
Our presence should make Shurtape employees feel safe — not questioned or challenged when properly authorized.
Visibility and deterrence are our mission.
Professionalism protects the client relationship.
Over-enforcement damages it.When in doubt, contact the On-Duty Supervisor before escalating.
Authorized Employee Presence
Shurtape employees who are in possession of a valid Shurtape-issued ID badge are authorized to be on site at any time of day or night, regardless of normal business hours.
This includes:
Early arrival
Late departure
Overnight work
Weekend access
Holiday access
If an individual presents a valid Shurtape ID badge, they are considered authorized unless there is clear evidence otherwise.
Officer Expectations When Encountering Employees After Hours
When encountering someone on site outside of typical business hours:
✅ Officers Shall:
Remain professional and non-confrontational.
Visually verify the Shurtape ID badge.
Use a courteous tone.
Example:
“Good evening. Just conducting routine patrol. I see you’ve got your badge — have a safe night.”
🚫 Officers Shall NOT:
Demand explanations from properly badged employees.
Impose time limits.
Instruct authorized employees to leave.
Block vehicles or physically restrict movement.
Escalate without cause.
If an employee badges through the gate or building access point, they are authorized to be present.
🚨 Suspicious Persons / Vehicle Handling Clarification
Before initiating contact:
Determine whether the individual has a visible Shurtape ID.
Confirm whether they badged in through controlled access.
Remember: Presence after hours alone does not equal suspicion.
If the person does not have a visible badge and appears out of place:
Make professional contact.
Ask if they have business on site.
If unauthorized, politely direct them to leave.
Do not box in vehicles.
Do not physically prevent departure.
If you are instructing someone to leave, you must allow them the ability to leave.
If an employee ever expresses concern about how they were approached, notify supervision immediately.
Professional Reminder
Our presence should make Shurtape employees feel safe — not questioned or challenged when properly authorized.
Visibility and deterrence are our mission.
Professionalism protects the client relationship.
Over-enforcement damages it.When in doubt, contact the On-Duty Supervisor before escalating.
Last Revision: 02/25/2026
-
OVERVIEW
All security staff must wear an approved Sheepdog Protective Services uniform and maintain a professional appearance at all times.Security staff assigned to the parking post will be issued the Overnight Parking Bag containing:
• Day passes
• Annual passes
• Cash
• Trail maps
• iPadUpon arrival, the officer must verify the contents of the bag and initial the designated verification sheet. Security staff at the parking post are the first point of contact for visitors. An exceptional and efficient guest experience is essential.
FACILITY ENTRY PROTOCOL
Anyone entering the facility must meet at least one of the following conditions:
1. Pay $12 for parking (cash or card)
2. Be listed on the daily parking list (available on the iPad via Microsoft Teams)
3. Present an active Annual or Staff parking pass
4. Present appropriate, pre-approved documentation allowing entry
5. Be confirmed by department leadership if not on the list
• Media access requires approval by the Retail Manager or Director of Operations.
• Deliveries are not accepted after hours. Do not allow delivery drivers to park on site overnight.SHIFT PROCEDURES @ US National Whitewater Center
Early Morning / Early Evening (Arrival – Gate Closure Time)
• Lay out cones per the yellow line markings to keep the lane nearest the booth open.
• Guard must park in the designated area at the end of Whitewater Center Pkwy.
• Collect $12 per vehicle unless an Annual Pass is shown or the vehicle is listed.
• Acceptable payment: Cash or Card.Gate Closure Times • Sunday–Wednesday: 10:00 PM – 5:00 AM • Thursday–Saturday: 12:00 AM – 5:00 AM
During this period:
• No vehicle access is permitted.
• No pedestrian access is permitted until 4:00 AM.
• Pedestrian access from 4:00 AM onward is allowed for trail use or mountain biking.
• No vehicle access until 5:00 AM.EMERGENCY CONTACTS
• In the event of an emergency, immediately call 911.
• If emergency alarms sound at the lift stations (North Lot), or after a 911 call, contact the Sheepdog Supervisor On-Call at 828-382-8320. The on-duty supervisor will make all necessary additional notifications.• Log all issues in the Overnight Binder and report via TrackTik
PATROLS
The roaming officer will conduct routine patrols, with special attention to the following locations for locked doors and compromised locks:
• Outfitters
• Conference Center
• Food & Beverage doors
• Trail Center Bikes
• Loading Dock
• River CenterAny issues must be reported via TrackTik as an incident report or checkpoint note.
MOULTRIE CAMERA ACTIVATIONS
• Log into the Moultrie app at the start of each shift; confirm notifications are active.
• Respond to motion alerts immediately by investigating the location.
• If trespassing is detected, contact CMPD without delay and complete an incident report.
• Complete a Moultrie Activation Report for each alert, including:- Date/time of activation- Activation location- Observations- Disposition (false alarm, confirmed incident, etc.)
• Submit all reports before the end of the shift.REPORTING
• All incident and checkpoint notes must be entered into TrackTik.
• Log routine shift notes in the Daily Activity Report.
• Ensure documentation is professional, accurate, and timely.