Sheepdog Protective Services

Post Orders

  • Post Orders: Dive Bar
    Location: 117 Government Ave, Hickory, NC 28602
    Effective Date: June 17, 2025
    Prepared by: Sheepdog Protective Services Operations Division

    I. OBJECTIVE

    Maintain a safe and secure environment through high-visibility deterrence, proactive observation, and timely support of Dive Bar staff. Respond appropriately to disturbances or threats using professional judgment and de-escalation techniques.

    II. SHIFT RESPONSIBILITIES

    🔹 Front Door Coverage

    Timeframe: Start of shift until 2:30 AM

    • Maintain a high-visibility presence at the front entrance.

    • Monitor patron entry and exit for intoxicated, aggressive, or banned individuals.

    • Politely redirect or refuse entry if a situation appears volatile.

    • Do not abandon the post unless directed by Dive Bar staff.

    🔹 Interior Requests

    • Do not enter the venue unless explicitly requested by staff.

    • When entering, remain professional and focused.

    • Use verbal de-escalation techniques before considering any further response.

    • Record any interior interaction in your end-of-shift report.

    🔹 Rear Lot Coverage

    Timeframe: 2:30 AM to 3:00 AM (or until all employees leave)

    • Transition to the rear parking lot to deter loitering, theft, or altercations.

    • Ensure all staff exit safely before leaving the post.

    • Remain on site until released by the manager on duty.

    III. GENERAL PROTOCOLS

    • Stay alert and minimize distractions; phone use is for official communication only.

    • Do not fraternize with patrons or staff.

    • Wear proper uniform with ID visible.

    • No food, drink, or smoking while visible at post.

    IV. INCIDENT REPORTING

    • Report any fights, medical issues, or suspicious behavior to the on-site manager immediately.

    • Complete a Sheepdog Incident Report and submit it before the end of your shift.

    • If a serious incident occurs, contact law enforcement or EMS as needed and then notify your supervisor.

    V. KEY CONTACTS

    ContactNumberDive Bar ManagerKevin – 214.208.5210Main Bar Line828.855.0846Hickory Police911 or 828.328.5551Fire/EMS911 or 828.464.3112

  • I. GENERAL DUTIES

    • Arrive on time, in proper uniform (shirt tucked in, outerwear must be Sheepdog or site-approved).

    • Maintain professional appearance and demeanor.

    • No personal visitors, sleeping, or non-authorized phone usage.

    • Observe and Report: De-escalate and report issues; do not engage unless life or safety is at risk.

    II. CONTACT NUMBERS

    • Security Cell Phone: 828-612-8722

    • Guardhouse Landline: 828-833-6004

    • Supervisor On-Call: 828-382-8320

    • Emergency Contact (Board Members):

      • Gail McQuilkin – 305-794-6645

      • Ned Hickel – 305-799-6080

    III. TECHNOLOGY & ACCESS

    • Key Box Code: 7377, then press bottom right button

    • Wi-Fi Password: Sheepdog1

    • Laptop Password: 7377

    • Use the Door King system to manage gate operations and resident access.

    • Use Guardtek/GuardTour for reporting, property patrols, and visitor management.

    IV. PHONES – DAILY CHECK

    • Each morning, call the security cell from the landline and vice versa to ensure:

      • Both phones can make/receive calls

      • Voicemail boxes are functional

    • Promptly return any missed calls or voicemails on either line.

    • Report any phone issues immediately to your supervisor.

    V. ACCESS CONTROL

    • Entrance Gates:

      • Right gate: Gate 1

      • Left gate (next to guardhouse): Gate 2

    • Property Owners:

      • Must use remote or keypad (code not to be shared).

      • If owner lacks a sticker/device, verify identity before allowing access.

    • Guests:

      • Must be logged in with name, dates, and property owner.

      • Issue guest pass and map if needed.

      • Call owner to confirm visit unless pre-authorized.

    • Renters:

      • Info will be provided by the board in advance.

      • Prepare visitor pass with arrival/departure dates.

    • Vendors/Contractors:

      • Must present ID, be logged in, and issued 30-day pass if applicable.

      • No unverified convoy entries. Log everyone separately.

    • Prospective Buyers:

      • Must be accompanied by a verified real estate agent.

    VI. PATROLS & INSPECTIONS

    • Conduct two full property patrols daily (morning & evening).

      • Log using Guardtek “tours” module.

      • Include all roads and lakeside areas.

      • Carry the cell phone.

      • Post sign on guardhouse if out.

    • Clubhouse Check:

      • Ensure doors are locked, lights off, restrooms and kitchen clear.

      • Document and report any damage or issues to Gail McQuilkin.

    • Morning Vehicle Check:

      • Use the mobile form to log patrol vehicle condition.

    VII. PACKAGE & MAIL HANDLING

    • Mailboxes:

      • USPS has full access.

      • Accept oversized packages not requiring signature.

      • Log and notify homeowners by call or text.

      • Obtain signature upon pickup.

    • Deliveries:

      • Accept from FedEx/UPS (if vehicle is marked).

      • Log all deliveries and notify recipient.

    VIII. GATE OPERATIONS – DOOR KING

    • Refer to system guide in the laptop:

      • Relay 0: Exit Gate

      • Relay 1: Owner Gate

      • Relay 2: Visitor Gate

    • Open/close using Active/Hold or Inactive/Rls as appropriate.

    • Add residents/remotes using proper naming and TR# formatting.

    IX. WEATHER & EMERGENCIES

    • In case of snow, leave gates open until roads are cleared.

    • Report power issues or battery alarms to Ned Hickel.

    • 911 calls: Stay at post and contact owner if alarm triggered.

    • Log any public safety agency contact per protocol.

    X. APPEARANCE & HOUSEKEEPING

    • Maintain a clean and professional workspace in the guardhouse.

    • Sweep entrance, check for trash, and secure outdoor containers.

    • Do not park vehicles in front or rear of the guardhouse. Use designated shed area.

  • Post Orders: Intercrew
    Location: 1811 1st Ave SW, Hickory, NC 28602
    Effective Date: 2025
    Prepared by: Sheepdog Protective Services Operations Division

    I. POST TYPE

    • Interior Security Coverage

    • Unarmed or Armed, as designated per shift

    II. OBJECTIVE

    Ensure the safety and comfort of guests and staff through:

    • High-visibility deterrence inside the venue

    • Conflict prevention and de-escalation

    • Immediate reporting of unsafe or unlawful behavior

    III. ENTRY CONTROL & ID VERIFICATION

    • While door staff handles IDs, security may be asked to assist.

    • If verifying:

      • All patrons must be 21+ years old

      • Acceptable IDs: State-issued driver’s license, passport, military ID

    • Deny entry if:

      • ID is fake or expired

      • Patron is extremely intoxicated

      • Patron is aggressive or non-compliant

    IV. INTERIOR COVERAGE & PATRON SAFETY

    Remain present and circulate throughout:

    • Bar areas

    • Lounges

    • Corridors or restricted zones

    Be alert for:

    • Over-intoxicated guests

    • Disputes or escalating arguments

    • Unauthorized access

    • Theft, drug use, or signs of concealed weapons

    Use verbal de-escalation as your primary response method.

    Document and report all incidents to:

    • On-site management

    • Sheepdog Protective Services chain of command

    V. HANDLING INTOXICATED OR UNRULY PATRONS

    If a patron appears intoxicated:

    • Notify bar staff to stop serving

    • Monitor their behavior discreetly

    • Escort out if necessary—calmly, respectfully, without force

    If aggressive:

    • Attempt de-escalation

    • If necessary, remove them professionally

    • If they resist or become violent:

      • Call law enforcement

      • Protect yourself using only reasonable force

      • Complete a full incident report

    VI. CROWD CONTROL & INCIDENT RESPONSE

    If a disturbance or fight occurs:

    • Separate involved parties immediately

    • Escort aggressors out when safe to do so

    • Call 911 if:

      • Physical violence escalates

      • A weapon is observed

      • Anyone is injured

    Prevent:

    • Blocked exits or emergency pathways

    • Clusters in high-traffic zones

    VII. CONTACT INFORMATION

    ContactNumberVenue828.302.1100Law Enforcement911

  • Sheepdog Protective Services

    POST ORDERS
    Location: McLeod Centers for Wellbeing
    Address: 222 Morganton Blvd SW, Lenoir, NC 28645
    Post Type: Unarmed Security Officer
    Client Contact: Stacey Heavner – (828) 610-2740

    Shift Overview

    Security personnel assigned to this location are expected to maintain a professional presence at all times, acting as a visible deterrent to ensure a safe and welcoming environment for staff and clients.

    Primary Duties

    • Maintain a visible presence in the front lobby near the check-in area.

    • Periodically conduct walkthroughs of:

      • Hallway areas

      • Parking lot (exterior visual checks only)

    • Discourage loitering in or around the premises.

    • Check in with the front desk at the start of each shift and obtain the site phone.

      • Phone must remain with the officer at all times during the shift.

    • Ensure the front door is locked once all patients have left for the day.

    • Check out with the Program Manager (or designated supervisor) before leaving shift.

    • Return the site phone to its designated charging station at the front desk before departure.

    • Complete a DAR at the end of your shift.

    Conduct & Protocols

    • This is an unarmed post. No weapons of any kind are permitted on the premises.

    • Officers must remain on-site for the entire shift unless otherwise directed by Sheepdog administration.

    • Officers must maintain professional demeanor and clear communication with McLeod staff and clients.

    • De-escalation is the first step in all conflict situations.

    • Do not physically remove anyone from the property unless explicitly directed by staff.

    • If staff determine someone needs to leave and the individual refuses:

      • Notify Lenoir Police Department at (828) 757-2100

      • Call 911 for emergencies.

    Additional Notes

    • Officers are expected to follow Sheepdog Protective Services’ standards for appearance, conduct, and reporting.

    • Any incidents, unusual behavior, or client concerns must be documented and reported via standard reporting procedures in Tracktik.

    • The waiting room is for clients.  Please do not sit in the waiting room.

  • **Sheepdog Protective Services

    Weekend On-Call Coverage Policy**

    1. Purpose

    Sheepdog Protective Services maintains high operational readiness across all posts, including nights and weekends. To ensure reliable coverage during call-outs and unexpected vacancies, the Weekend On-Call Program provides a structured, voluntary system for officers to remain available for activation on Friday and Saturday nights.

    This program ensures client continuity, protects contracts, and strengthens Sheepdog’s ability to respond rapidly to staffing gaps.

    2. Overview of the On-Call Program

    • The Weekend On-Call Program is voluntary.

    • Officers may sign up for an on-call slot in TrackTik the same way they would claim an open shift.

    • On-call officers must remain available and able to respond if activated for any Friday or Saturday overnight shift.

    • On-call coverage applies to all Sheepdog posts, including Hickory, Asheville, Charlotte, and surrounding areas.

    3. On-Call Stipend

    Officers assigned to an on-call slot will receive a $20 On-Call Stipend for that designated night.

    This stipend is paid whether or not the officer is activated, as long as the officer meets all on-call expectations.

    The stipend compensates the officer for:

    • Remaining available

    • Keeping their phone on and charged

    • Staying within a reasonable response distance

    • Being fit for duty (sober, rested, and able to report if needed)

    4. Activation and Compensation

    If an on-call officer is activated:

    • They will receive their regular hourly rate for the duration of the shift worked.

    • They will still receive the $20 On-Call Stipend.

    • Activation may occur for any Sheepdog post requiring emergency coverage.

    5. Expectations While On-Call

    Officers who sign up for an on-call slot are expected to:

    • Be reachable by phone, text, or TrackTik communication

    • Respond promptly when contacted

    • Be prepared to report for duty within a reasonable time frame

    • Remain fit for duty

    • Stay within a practical driving radius

    • Keep their uniform and gear ready for immediate response

    6. Failure to Respond or Refusal to Work

    Accountability is essential to maintaining reliable coverage. Officers who sign up for on-call agree to accept the responsibility that comes with voluntary availability.

    The following applies:

    1. No Response / Unreachable

    If the officer does not answer or respond to contact attempts when activated:

    • The $20 On-Call Stipend will not be paid.

    • Attendance points will be applied (typically 3 points for a short-notice refusal; final value at supervisor discretion).

    • The officer may be temporarily or permanently removed from future on-call opportunities.

    2. Refusal to Take the Shift

    If the officer answers but refuses the shift without a legitimate emergency:

    • The $20 On-Call Stipend will not be paid.

    • Attendance points will apply.

    • Future on-call eligibility may be suspended.

    3. Abuse of On-Call System

    Repeated failures, refusals, or patterns of unavailability may result in disciplinary action, including removal from preferred posts or reduction of scheduling priority.

    7. Activation Priority

    If a shift becomes available:

    1. The assigned on-call officer is the first person contacted.

    2. If they do not respond quickly or are unavailable, the shift may be offered to others.

    8. How to Sign Up

    • On-call slots will appear in TrackTik labeled “WEEKEND ON-CALL”.

    • Officers may claim on-call slots voluntarily, on a first-come, first-served basis.

    • Once claimed, the officer is responsible for meeting all expectations for that night.

    9. Program Coverage

    The Weekend On-Call Program applies to:

    • Friday nights: 1800–0600
    • Saturday nights: 1800–0600

    These are historically the highest-risk periods for unscheduled absences.

    10. Cancellation

    Officers who sign up for on-call coverage are expected to fulfill that responsibility.
    Cancelling an on-call slot should only occur for legitimate emergencies and must be approved by a supervisor. Unsanctioned cancellations may result in loss of on-call privileges.

    11. Review and Adjustments

    Sheepdog Protective Services may adjust stipend amounts, activation procedures, or program structure based on operational needs, client expectations, and company resources.

    Summary

    The Weekend On-Call Program ensures reliable emergency staffing coverage while offering a predictable stipend to officers who volunteer. Officers who fail to respond or refuse activation will not receive the stipend and may face attendance points or loss of on-call privileges.

    This system supports consistent client service, strengthens Sheepdog’s operational readiness, and protects key contracts.

  • On-Site Contacts:

    • Mayson James – Venue Management

    • Jessica Lynch – Venue Management

    1. Purpose

    Sheepdog Protective Services (SPS) provides security services to Pine Event Venue. Our primary responsibility is to protect Pine, enforce Pine’s rules and regulations, and manage incidents as directed by venue management.

    2. Chain of Command

    • SPS officers on duty report directly to Pine management staff (Mayson or Jessica) for venue-specific direction.

    • SPS officers remain under Sheepdog Protective Services’ supervision and may consult their SPS supervisor if clarification is needed or if requests fall outside standard responsibilities.

    • Pine is our client. Pine’s clients (event hosts, patrons, vendors) are not our clients.

    3. Scope of Duties

    • Rule Enforcement: Enforce Pine’s rules and regulations fairly, consistently, and with professionalism.

    • Incident Management: Respond to disturbances, conflicts, or unsafe behavior in a calm and controlled manner. Notify Pine management immediately of any significant incidents.

    • Client Requests:

      • If Pine’s client (event host) makes a reasonable request that falls within our security scope and does not interfere with protecting Pine, officers may comply.

      • If the request is inappropriate, outlandish, or outside SPS responsibilities, consult Pine management and/or the SPS supervisor before proceeding.

    4. Alcohol Policy

    • Patrons are not permitted to leave Pine property with alcohol.

    • If observed:

      • Politely remind them of the policy, as well as an open container violation.

      • Advise they must either dispose of the drink in a trash receptacle or finish it inside before leaving.

      • Document repeated refusals or confrontations and notify Pine management immediately.

    5. General Conduct & Procedures

    • Maintain a professional, approachable presence at all times.

    • Document all incidents in SPS reporting system per standard procedures.

    • If law enforcement or EMS is required, notify Pine management and SPS supervisor immediately.

    • Do not engage in activities outside your assigned duties (e.g., event setup, bartending, guest services) unless specifically approved by Pine management and an SPS supervisor.

    • Follow SPS company policies at all times, including body-worn cameras for armed officers and incident reporting protocols.

    6. Emergency Response

    • In any emergency, prioritize life safety, protection of venue property, and communication with Pine management.

    • Call 911 when appropriate and notify SPS supervisor.

    • Provide initial control of the scene until relieved by law enforcement, fire, or EMS.

    7. Final Notes

    • Always show respect to Pine staff, their clients, and patrons.

    • Remember: Our job is to protect Pine and support their events by ensuring safety, security, and compliance.

  • Points of Contacts

    Roaming Guard 2100-0500

    Required Uniform

    All guards are required to be fully uniformed in the following clothing articles. Anything more or less is a violation of company policy.

    Uniform Piece Required

    • Sheepdog Protective Services gray polo ☑

    • Khaki BDU pants ☑

    • Black boots or approved black shoes ☑

    • Black belt ☑

    • Sheepdog Protective Services guard badge (optional)

    • Black Jacket (Permit to weather conditions) ☑

    • Sheepdog black toboggan with Security embroidered (permit to

    • weather) ☑

    Guard Responsibilities

    Clocking In and Out

    Please ensure that you clock in and out on site in the Tracktik app, as it is your responsibility.

    Remember, this is how your paycheck will be calculated.

    Tracktik Information

    Please follow the Tracktik procedures by logging in

    1. At the beginning of your shift, address any issues that occurred prior to your arrival. Ensure that these issues are recorded in Tracktik and provide video or photographic evidence whenever possible.

    2. Record entry of all emergency vehicles onto the property.

    3. Log all property patrols and checkpoints by scanning each checkpoint and update your daily activity report with any findings. Record any abnormal or unusual activities in Tracktik. If you come across any maintenance issues, please take pictures and document them in Tracktik.

    General Duties and Responsibilities

    1. Maintain a visible and professional presence to discourage criminal activity.

    2. Conduct patrols of the assigned area to identify and prevent security breaches.

    3. Provide exceptional customer service by assisting visitors, employees, and clients when necessary.

    4. Accurately document all incidents, observations, and activities in a detailed manner.

    5. Contact Asheville PD for any issues that you cannot handle. Ensure you document the incident.

    Checkpoints

    1 st Floor – Lower Parking Lot (Located outside the rear entrance to the bakery)

    1 st Floor – Laundry Hall (Located at the end of the laundry hall)

    2 nd Floor – Employees Area (Located to the left inside the employees only area)

    2 nd Floor – Guest Hall (Located at the end of the guest hall on the left)

    3 rd Floor – Guest Hall (Located in guest hallway on the right)

    3 rd Floor – Golden Hour (Located left off the elevators and left into the restroom area)

    4 th Floor – Lobby (Located to the right of the restrooms)

    4 th Floor – Guest Rooms (Located at the end of the guest hall on the left)

    5 th Floor – Located outside the elevator

    6 th Floor – Roof Electrical Door (Located left off the elevators and outside the electrical room)

    6 th Floor – Kitchen Door (Located to the right off the elevator)

  • Post Orders – Reverb Lounge

    Assignment: Exterior Security (Parking Lot & Perimeter)
    Company: Sheepdog Public Safety & Security
    Primary Focus: De-escalation, Observation, Reporting

    1. Mission

    The mission of the Security Officer assigned to Reverb Lounge is to provide a visible, professional security presence in the exterior areas of the property, including the parking lot and entry areas, in order to deter criminal activity, promote safety, and support venue staff through communication, de-escalation, and timely reporting.

    2. Scope of Authority

    • Officers are not bouncers and do not provide door staff or patron removal services.

    • Officers shall not physically eject patrons except in emergency situations involving immediate threats to life or safety.

    • The primary tools of the officer are presence, communication, and de-escalation.

    • Law enforcement shall be utilized when a subject refuses to comply with lawful requests to leave the property.

    3. Area of Responsibility

    • Parking lot

    • Building exterior and perimeter

    • Entry and exit points

    • Immediate surrounding grounds of Reverb Lounge

    Officers shall remain in assigned areas unless directed otherwise by supervision or responding to an incident.

    4. De-escalation Expectations

    Officers shall:

    • Use calm, respectful, and clear verbal communication at all times.

    • Maintain appropriate distance and non-threatening body language.

    • Avoid arguments, profanity, sarcasm, or confrontational language.

    • Give clear, reasonable instructions and allow time for compliance.

    • Disengage and request assistance when a situation escalates beyond verbal control.

    The goal is voluntary compliance, not confrontation.

    5. Handling Refusal to Leave

    If an individual is directed by venue staff to leave the property and refuses to do so:

    1. Politely but clearly advise the individual they must leave the property.

    2. Do not argue or attempt physical removal.

    3. If the individual continues to refuse, contact Hickory Police Department at:
      828-328-5551

    4. Continue to monitor from a safe distance until law enforcement arrives.

    5. Document the incident fully.

    6. Use of Force

    • Force shall only be used to protect the officer or a third party from immediate harm.

    • Any use of force must be reasonable, necessary, and proportional to the threat.

    • Officers shall disengage as soon as it is safe to do so.

    • Any use of force must be reported immediately to supervision and documented in detail.

    7. Parking Lot & Exterior Duties

    • Conduct regular foot patrols of the parking lot.

    • Observe for fights, disturbances, suspicious behavior, or unsafe conditions.

    • Monitor vehicle activity and loitering.

    • Ensure fire lanes and emergency access routes remain clear.

    • Provide a visible deterrent presence through professional posture and uniform appearance.

    8. Communication

    • Maintain professional communication with venue staff and supervisors.

    • Notify supervision of any escalating or unusual activity.

    • Contact emergency services immediately when life safety concerns exist.

    • Use clear, factual language when communicating incidents.

    9. Reporting Requirements

    • Complete accurate and timely activity logs.

    • Write detailed incident reports for:

      • Disturbances

      • Refusal to leave

      • Police involvement

      • Use of force

      • Any significant safety concern

    Reports must be factual, objective, and free of opinion or emotion.

    10. Professional Conduct

    • Officers shall remain impartial and professional at all times.

    • Do not consume food, beverages, or use personal devices while actively monitoring.

    • Do not engage in unnecessary conversation with patrons.

    • Represent Sheepdog Public Safety & Security with integrity and professionalism.

  • Client: Shurtape Technologies, LLC
    Security Provider: Sheepdog Protective Services (SPS)

    Locations:

    • Corporate Campus: 1712 8th St Dr SE, Hickory, NC

    • Highland Complex: 1506 Highland Ave NE, Hickory, NC

    Hours of Coverage: 4:00 PM – 8:00 AM, 7 days/week
    Officer Type: Unarmed Guard (Taser/Baton allowed if certified)

    Gate Access & Entry Procedures

    • All officers must enter through the front gate only, which has a badge reader (located on the island beyond the gate).

    • Gate Movement: Both gates swing inward toward the building.

    • Exiting: Do not pull past the white painted lines on the asphalt—doing so may activate the gate and cause it to strike your vehicle.

    • Wait for the gate to fully open before proceeding.

    General Duties

    • Remain alert, professional, and on-site for the entire shift (excluding authorized vehicle patrol transit).

    • Adhere to all SPS uniform and appearance standards.

    • Maintain proper radio and phone etiquette at all times.

    • Use TrackTik for:

      • All patrol tracking

      • Checkpoint scanning

      • Incident reports

      • Daily shift logs

    Shift-Specific Instructions

    4:00 PM – Midnight Shift

    1. Upon arrival:

      • Retrieve vehicle keys from the front desk.

      • Perform a vehicle checkoff in TrackTik before beginning patrol duties.

    2. From arrival until approximately 6:00 PM (or earlier if staff have departed):

      • Show visible presence in multiple areas around the property, rotating between:

        • Front entrance

        • Side parking lot nearest Enterprise

        • Rear employee parking lot

      • No checkpoints required during this time.

    3. Around 6:00 PM:

      • Perform a full interior check of the Corporate Campus building.

    4. 6:00 PM – Midnight:

      • Resume standard checkpoint patrols as outlined in “Checkpoint Summary” below.

    5. End of shift:

      • Return vehicle keys to the front desk.

    Midnight – 8:00 AM Shift

    1. Upon arrival:

      • Retrieve vehicle keys from the front desk.

      • Perform a vehicle checkoff in TrackTik before beginning patrol duties.

    2. Midnight – Approximately 7:00 AM:

      • Complete all standard checkpoints as outlined in “Checkpoint Summary.”

    3. 7:00 AM – End of Shift:

      • Maintain a roving presence around the building (similar to the 4–6 PM roving pattern).

      • No checkpoint scans required during this final roving period.

    4. End of shift:

      • Return vehicle keys to the front desk.

    Patrol Duties

    Corporate Campus – 1712 8th St Dr SE

    Patrol Type: Foot patrol

    Interior Patrols:

    • One full interior patrol at approximately 6:00 PM.

    • One full interior patrol before 7:00 AM.

    • Scan the interior checkpoint during each interior patrol.

    Exterior Patrols:

    • Walk the perimeter and check all doors and access points every hour.

    • Scan all 18 exterior door checkpoints each time.

    • Check the car wash checkpoint at least once every 2 hours.

    • Monitor for unsecured doors, safety hazards, unauthorized persons, or facility issues.

    • Document and report all abnormalities with notes and photos in TrackTik.

    Highland Complex – 1506 Highland Ave NE

    Patrol Type: Vehicle patrol

    Duties:

    • Complete 1 vehicle patrol per shift at varying times to avoid predictability.

    • Patrols are for visibility, deterrence, and situational awareness.

    • Scan the 16 fixed checkpoints and 1 GPS checkpoint across all four buildings at least once per shift.

    • Log each patrol in TrackTik using the Checkpoints → Tour function.

    Reporting Requirements

    • Complete a TrackTik Daily Report at the end of each shift, detailing all activities, observations, and completed patrols.

    • Submit a TrackTik Incident Report for any:

      • Suspicious persons or vehicles

      • Alarm activations

      • Vandalism, trespassing, or safety concerns

      • Medical incidents or injuries

    • Ensure reports are professional, accurate, and complete.

    • Client has live access to all reports via their portal.

    Emergency Procedures

    • Medical or Fire Emergencies: Call 911 immediately.

    • Law Enforcement: Contact Hickory Police Department at 828-328-5551.

    • SPS Internal Escalation: Contact On-Duty Supervisor at 828-382-8320.

    • File an incident report and notify supervision immediately after any emergency.

    Site Rules & Restrictions

    • Weapons: No firearms permitted. Taser and baton may be carried only if SPS-certified.

    • PPE: Bullet-resistant vests optional but allowed.

    • Breaks: All breaks (restroom and food) must be taken on-site.

    • Professional Conduct:

      • No sleeping, loitering, or playing games on mobile devices.

      • No visitors or unauthorized persons allowed on post.

    Technology Monitoring

    • GPS tracking is active via issued site device.

    • Client may review patrol patterns daily through the portal.

    Checkpoint Summary

    Corporate Campus:

    • Interior: 1 checkpoint (scan during each interior patrol – 6 PM and 7 AM)

    • Exterior: 18 door checkpoints (scan each once per hour)

    • Car Wash: 1 checkpoint (minimum scan every 2 hours)

    • Total: 20 checkpoints

    Highland Complex:

    • Fixed: 16 checkpoints

    • GPS: 1 roaming checkpoint

    • Frequency: All must be scanned once per shift

    🔐 Employee Access & Authorization Policy

    Authorized Employee Presence

    Shurtape employees who are in possession of a valid Shurtape-issued ID badge are authorized to be on site at any time of day or night, regardless of normal business hours.

    This includes:

    • Early arrival

    • Late departure

    • Overnight work

    • Weekend access

    • Holiday access

    If an individual presents a valid Shurtape ID badge, they are considered authorized unless there is clear evidence otherwise.

    Officer Expectations When Encountering Employees After Hours

    When encountering someone on site outside of typical business hours:

    ✅ Officers Shall:

    • Remain professional and non-confrontational.

    • Visually verify the Shurtape ID badge.

    • Use a courteous tone.

    Example:

    “Good evening. Just conducting routine patrol. I see you’ve got your badge — have a safe night.”

    🚫 Officers Shall NOT:

    • Demand explanations from properly badged employees.

    • Impose time limits.

    • Instruct authorized employees to leave.

    • Block vehicles or physically restrict movement.

    • Escalate without cause.

    If an employee badges through the gate or building access point, they are authorized to be present.

    🚨 Suspicious Persons / Vehicle Handling Clarification

    Before initiating contact:

    1. Determine whether the individual has a visible Shurtape ID.

    2. Confirm whether they badged in through controlled access.

    3. Remember: Presence after hours alone does not equal suspicion.

    If the person does not have a visible badge and appears out of place:

    • Make professional contact.

    • Ask if they have business on site.

    • If unauthorized, politely direct them to leave.

    • Do not box in vehicles.

    • Do not physically prevent departure.

    If you are instructing someone to leave, you must allow them the ability to leave.

    If an employee ever expresses concern about how they were approached, notify supervision immediately.

    Professional Reminder

    Our presence should make Shurtape employees feel safe — not questioned or challenged when properly authorized.

    Visibility and deterrence are our mission.
    Professionalism protects the client relationship.
    Over-enforcement damages it.

    When in doubt, contact the On-Duty Supervisor before escalating.

    Authorized Employee Presence

    Shurtape employees who are in possession of a valid Shurtape-issued ID badge are authorized to be on site at any time of day or night, regardless of normal business hours.

    This includes:

    • Early arrival

    • Late departure

    • Overnight work

    • Weekend access

    • Holiday access

    If an individual presents a valid Shurtape ID badge, they are considered authorized unless there is clear evidence otherwise.

    Officer Expectations When Encountering Employees After Hours

    When encountering someone on site outside of typical business hours:

    ✅ Officers Shall:

    • Remain professional and non-confrontational.

    • Visually verify the Shurtape ID badge.

    • Use a courteous tone.

    Example:

    “Good evening. Just conducting routine patrol. I see you’ve got your badge — have a safe night.”

    🚫 Officers Shall NOT:

    • Demand explanations from properly badged employees.

    • Impose time limits.

    • Instruct authorized employees to leave.

    • Block vehicles or physically restrict movement.

    • Escalate without cause.

    If an employee badges through the gate or building access point, they are authorized to be present.

    🚨 Suspicious Persons / Vehicle Handling Clarification

    Before initiating contact:

    1. Determine whether the individual has a visible Shurtape ID.

    2. Confirm whether they badged in through controlled access.

    3. Remember: Presence after hours alone does not equal suspicion.

    If the person does not have a visible badge and appears out of place:

    • Make professional contact.

    • Ask if they have business on site.

    • If unauthorized, politely direct them to leave.

    • Do not box in vehicles.

    • Do not physically prevent departure.

    If you are instructing someone to leave, you must allow them the ability to leave.

    If an employee ever expresses concern about how they were approached, notify supervision immediately.

    Professional Reminder

    Our presence should make Shurtape employees feel safe — not questioned or challenged when properly authorized.

    Visibility and deterrence are our mission.
    Professionalism protects the client relationship.
    Over-enforcement damages it.

    When in doubt, contact the On-Duty Supervisor before escalating.

    Last Revision: 02/25/2026

  • OVERVIEW
    All security staff must wear an approved Sheepdog Protective Services uniform and maintain a professional appearance at all times.

    Security staff assigned to the parking post will be issued the Overnight Parking Bag containing:

    • Day passes
    • Annual passes
    • Cash
    • Trail maps
    • iPad

    Upon arrival, the officer must verify the contents of the bag and initial the designated verification sheet. Security staff at the parking post are the first point of contact for visitors. An exceptional and efficient guest experience is essential.

    FACILITY ENTRY PROTOCOL

    Anyone entering the facility must meet at least one of the following conditions:

    1. Pay $12 for parking (cash or card)
    2. Be listed on the daily parking list (available on the iPad via Microsoft Teams)
    3. Present an active Annual or Staff parking pass
    4. Present appropriate, pre-approved documentation allowing entry
    5. Be confirmed by department leadership if not on the list

    • Media access requires approval by the Retail Manager or Director of Operations.
    • Deliveries are not accepted after hours. Do not allow delivery drivers to park on site overnight.

    SHIFT PROCEDURES @ US National Whitewater Center

    Early Morning / Early Evening (Arrival – Gate Closure Time)
    • Lay out cones per the yellow line markings to keep the lane nearest the booth open.
    • Guard must park in the designated area at the end of Whitewater Center Pkwy.
    • Collect $12 per vehicle unless an Annual Pass is shown or the vehicle is listed.
    • Acceptable payment: Cash or Card.

    Gate Closure Times • Sunday–Wednesday: 10:00 PM – 5:00 AM • Thursday–Saturday: 12:00 AM – 5:00 AM

    During this period:
    • No vehicle access is permitted.
    • No pedestrian access is permitted until 4:00 AM.
    • Pedestrian access from 4:00 AM onward is allowed for trail use or mountain biking.
    • No vehicle access until 5:00 AM.

    EMERGENCY CONTACTS
    • In the event of an emergency, immediately call 911.
    • If emergency alarms sound at the lift stations (North Lot), or after a 911 call, contact the Sheepdog Supervisor On-Call at 828-382-8320. The on-duty supervisor will make all necessary additional notifications.

    • Log all issues in the Overnight Binder and report via TrackTik

    PATROLS

    The roaming officer will conduct routine patrols, with special attention to the following locations for locked doors and compromised locks:
    • Outfitters
    • Conference Center
    • Food & Beverage doors
    • Trail Center Bikes
    • Loading Dock
    • River Center

    Any issues must be reported via TrackTik as an incident report or checkpoint note.

    MOULTRIE CAMERA ACTIVATIONS

    • Log into the Moultrie app at the start of each shift; confirm notifications are active.
    • Respond to motion alerts immediately by investigating the location.
    • If trespassing is detected, contact CMPD without delay and complete an incident report.
    • Complete a Moultrie Activation Report for each alert, including:- Date/time of activation- Activation location- Observations- Disposition (false alarm, confirmed incident, etc.)
    • Submit all reports before the end of the shift.

    REPORTING

    • All incident and checkpoint notes must be entered into TrackTik.
    • Log routine shift notes in the Daily Activity Report.
    • Ensure documentation is professional, accurate, and timely.